Customer service has become a key difference-maker in an interconnected world. The growth of social media means a single customer can broadcast what he or she thinks of your company, good or bad. And others can give that message an exponential pop—making or breaking your company’s image.

SEMA and its Automotive Restoration Market Organization (ARMO) and Hot Rod Industry Alliance (HRIA) councils announced July 8, 2011 as Collector Car Appreciation Day. The date marks the second commemoration in what will become an annual event to raise awareness of the vital role automotive...

Subaru Hatchback-Coupe, 2012 Kia Soul, 2012 Civic Hybrid Sedan, 2012 F-150 Raptor

Aftermarket products influence well over a million new-vehicle sales each year, according to a new SEMA/AutoPacific survey and report entitled “Influence of Accessories on New-Vehicle Sales” (now available free to SEMA members and for $199 to non-members.

In December 1962, Petersen Publishing Company photographer Eric Rickman shot Don Hellwig (right) describing a new helper-spring kit to Hot Rod magazine’s LeRoi “Tex” Smith. Those who know Hellwig Products primarily for its truck and camper suspension parts may be surprised by the fact that the kit...

Paul “Scooter” Brothers, co-owner of the Comp Performance Group, received the “Outstanding Contribution to Racing” award presented by Dick Berggren’s Speedway Illustrated magazine as part of the annual RPM Promoters Workshops in Daytona Beach, Florida.

This year’s Chicago Auto Show took place as usual in the colossal McCormick Place exhibition center, debuting musclecars, new truck models and quite a few customs and concepts enthusiasts will appreciate. For the army of media in attendance, the talk of the show might have been Chevrolet’s unveiling...

As part of our annual look at where automotive technology stands, we recently engaged in a wide-ranging conversation with John Waraniak, SEMA vice president of vehicle technology, delving further into the four advanced vehicle technology megatrends: driving green, driving connected, driving safe and...