By Ashley Reyes
New webinars streaming July 24, August 14, August 21 and September 11 will enable industry professionals to increase their knowledge on pivotal topics shaping the current landscape and future of the specialty-automotive industry.
Provided by SEMA Education, each webinar will feature subject matter experts from leading organizations sharing valuable insight and best practices that attendees can use to grow their careers, gain new perspectives and transform their business.
Registration is open now for:
Making the Future of Mobility in Michigan
Presenter: Justine Johnson, Chief Mobility Officer, Office of Future Mobility and Electrification, Michigan Economic Development Corporation
July 24, 2024, 10:00 a.m.–11:00 a.m.
Michigan is making transformational investments and building effective public-private partnerships to develop smart infrastructure while enabling innovative mobility offerings for all. During this session, attendees will learn:
- How Michigan is shaping a mobility ecosystem that moves people and goods by land, water and air.
- Infrastructure solutions and developments being made in Michigan.
- Investments that Michigan is making to develop the infrastructure.
How to Exceed Customer Satisfaction With Daily Management
Presenter: Mario Iannantuono, Managing Partner, Quantum Leap Partners
August 14, 2024, 10:00 a.m.–11:00 a.m.
Need a refresher on best practices for building a better team and improving your business? This session will offer practical and proven methods to ensure your team exceeds customer satisfaction each and every day. Learning objectives include:
- Practical tools on exceeding your customer’s expectations.
- Practical visual tools on monitoring the success of the team.
- Practical visual tools on monitoring the areas of opportunity of the team.
- Practical visual tools on ownership, accountability and development of the team.
Tips for Thinking Like a Futurist
Presenter: Jennifer Brace, Chief Futurist, Ford Motor Company
August 21, 2024, 10:00 a.m.–11:00 a.m.
Are you ready for the future? Many assume that tomorrow will look just like today, however, with the fast pace of change and the plethora of events outside of our control, the future is uncertain. During this session, attendees will gain tips for preparing for the uncertain future and thinking like a futurist. Key takeaways include:
- Strategies to build a future of choice for your business and consumers.
- How you can own the way you prepare for the uncertain future through long-term thinking, planning and strategic development.
- Insightful tips and approach to plan and prepare for the future.
Reimagine Aftermarket Service: A Guide to Digitizing Your Operations for Success
Presenter: Manbir Singh, Digital Transformation Leader, Kyndryl
September 11, 2024, 10:00 a.m.–11:00 a.m.
In today's competitive landscape, aftermarket service operations are no longer a mere afterthought; Customers are demanding faster, more efficient, and personalized service experiences. This webinar will teach attendees how to digitize their aftermarket service operations. During this session, attendees will learn:
- How digital tools can streamline communication, improve service transparency, and personalize the customer journey.
- How automation, data-driven decision making, and real-time insights can optimize processes, reduce costs, and improve first-time fix rates.
- How leveraging digital technologies can differentiate your brand and unlock new revenue streams in the aftermarket service space.
Participating in these webinars is an excellent way to ensure your business has the tools and insight needed to succeed in the present and the future. Register today!