Tom’s 4x4 Superstore’s Blueprint to Continued Growth Starts With Customer Service
Tom Pickett has been a Jeep enthusiast for most of his life. He bought one at the end of 2009 but quickly realized that there was nowhere to buy parts for it in Chattanooga, Tennessee. So, in February 2010, he decided to walk away from a lucrative career in automotive manufacturing and build the foundation for Tom’s 4x4 Superstore—a Jeep and off-road parts supplier and installer that officially opened in June of that year.