Code of Ethics For Installers

In its efforts to achieve the highest level of professionalism throughout the aftermarket restyling industry, the Professional Restylers Organization (PRO) has adopted a voluntary Code of Recommended Business Practices for aftermarket accessory installers and restylers, the purpose of which is to foster confidence in the industry's products and services:

  • The company installs warranted products
  • All products are installed per manufacturers' instructions.
  • The company employs a staff of professionally trained installers and technicians.
  • The company maintains a quality-control program.
  • The company has in place appropriate liability insurance or demonstrates fiscal responsibility for same.
  • Company employees strive at all times to obtain and expand product knowledge and to communicate the benefits, features and value of aftermarket products.
  • The company endeavors to maintain a professional image.
  • The company abides by all state, local and federal regulations.
  • The company strives to achieve customer satisfaction.

Code of Ethics for Manufacturers

In its efforts to achieve the highest level of professionalism throughout the aftermarket restyling industry, the Professional Restylers Organization (PRO) has adopted a voluntary Code of Recommended Business Practices for aftermarket accessory manufacturers, the purpose of which is to foster confidence in the industry's products and services:

  • The company provides a written warranty policy.
  • All parts are marked and/or labeled to identify the manufacturer.
  • The company provides installation instructions for all products where appropriate.
  • All hardware appropriate and required for installation is included with the product.
  • The company has product liability insurance or demonstrates fiscal responsibility for the same.
  • The company offers a written returned-goods policy.
  • The company maintains the availability of replacement parts for appropriate times after production ceases.
  • When applicable, the company supplies painting instructions with the product
  • The company adheres to Society of Automotive Engineers material specifications where appropriate and applicable.

Code of Recommended Business Practices for Accessory Warehouse Distributors

In its efforts to achieve the highest level of professionalism throughout the aftermarket restyling industry, and foster confidence in the industry’s products and services, the Professional Restylers Organization (PRO), a council of the Specialty Equipment Market Association (SEMA), has adopted the following voluntary Code of Recommended Business Practices for accessory warehouse distributors:

  • The company sells warranted products and offers a mechanism to address warranty issues.
  • The company employs a staff of knowledgeable sales professionals.
  • The company endeavors to maintain a professional image and to achieve customer satisfaction.
  • The company strives to provide replacement parts, installation instructions and technical assistance to its customers.
  • The company makes manufacturers’ literature available to its customers and promotes manufacturers’ products.
  • The company has an active quality assurance program aimed at ensuring customer-service and billing accuracy.
  • The company strives to maintain an adequate product inventory and to ship products in a timely and accurate manner.
  • The company has a written returned-goods policy.
  • The company has adequate product liability coverage.
  • The company abides by all federal, state and local laws and regulations.