By Ashley Reyes
SEMA Education is offering three new webinars this summer that will help industry members learn about pivotal topics shaping the current landscape and future of the specialty-equipment industry.
Taking place on August 14, August 21 and September 11, the live online sessions will feature subject matter experts from leading organizations sharing valuable insights and best practices that attendees can use to grow their careers, gain new perspectives and transform their business.
Registration is free. Sign up now to learn about:
How to Exceed Customer Satisfaction With Daily Management
Presenter: Mario Iannantuono, managing partner, Quantum Leap Partners
August 14, 2024, 10:00 a.m.–11:00 a.m. (PDT)
Need a refresher on best practices for building a better team and improving your business? This session will offer practical and proven methods to ensure your team exceeds customer satisfaction each and every day. Learning objectives include:
- Practical tools for exceeding your customer’s expectations.
- Practical visual tools for monitoring the success of the team.
- Practical visual tools for monitoring the areas of opportunity of the team.
- Practical visual tools on ownership, accountability and development of the team.
Tips for Thinking Like a Futurist
Presenter: Jennifer Brace, chief futurist, Ford Motor Company
August 21, 2024, 10:00 a.m.–11:00 a.m. (PDT)
Are you ready for the future? Many assume that tomorrow will look just like today, however, with the fast pace of change and the plethora of events outside of our control, the future is uncertain. During this session, attendees will gain tips for preparing for the uncertain future and thinking like a futurist. Key takeaways include:
- Strategies to build a future of choice for your business and consumers.
- How you can own the way you prepare for the uncertain future through long-term thinking, planning and strategic development.
- Insightful tips and approach to plan and prepare for the future.
Reimagine Aftermarket Service: A Guide to Digitizing Your Operations for Success
Presenter: Manbir Singh, digital transformation leader, Kyndryl
September 11, 2024, 10:00 a.m.–11:00 a.m. (PDT)
In today's competitive landscape, aftermarket service operations are no longer a mere afterthought; customers are demanding faster, more efficient, and personalized service experiences. This webinar will teach attendees how to digitize their aftermarket service operations. During this session, attendees will learn:
- How digital tools can streamline communication, improve service transparency and personalize the customer journey.
- How automation, data-driven decision-making and real-time insights can optimize processes, reduce costs and improve first-time fix rates.
- How leveraging digital technologies can differentiate your brand and unlock new revenue streams in the aftermarket service space.
Participating in these webinars is an excellent way to ensure your business has the tools and insight needed to succeed in the present and the future. Register today!