Understanding Chatbots—An Emerging Technology Worth Learning Now

While chatbots—computer programs that conduct conversations via audio or text—have captured the imaginations of businesses hungry to automate conversations on the web, it will still be a while before any “digital friend” inside your computer can truly mimic human conversation. Even so, businesses which ignore chatbots do so at their peril, given that there is a great deal of money betting chatbots will emerge, sooner or later, as conversational charmers.

https://www.sema.org/sema-news/2017/08/salescustomer-service-chatbots